Shipping & Local Pickup

Local Pickup / Merchandise Reservation

Chicago-area fans can reserve merchandise for local pickup instead of placing an order through the online store.

Because our current online store does not support a local pickup option at checkout, local pickup requests must be arranged directly with the band.

How It Works

  1. Contact us through Instagram (@thejustchicago) or through the Contact page on this website.
  2. Let us know the item(s), size(s), and quantity you'd like to reserve.
  3. We will confirm availability and coordinate a pickup arrangement.
  4. Pickup may be arranged at an upcoming show or another mutually agreed-upon date, time, and location.

Payment

Payment options will be coordinated directly with the band and may include cash, Venmo, PayPal, or other mutually agreed-upon methods.

For certain reservations, prepayment may be required before merchandise is held.

Merchandise Holds

We will do our best to accommodate reservation requests; however, all merchandise is subject to availability.

The Just reserves the right to require prepayment for certain merchandise reservations, limited-quantity items, special orders, larger orders, uncommon sizes, or extended holds.

Items requiring prepayment will not be held until payment has been received.

Merchandise reservations are not guaranteed until confirmed by the band.

Important

  • Online orders placed through the website will automatically include shipping charges.
  • To avoid shipping charges, please contact us before placing an online order.
  • Merchandise reservations are not guaranteed until confirmed by the band.
  • Unclaimed merchandise may be released back into inventory at the band's discretion.

Shipping Policy

Processing Time

Orders are typically processed within 3–5 business days.

Processing times may be longer during holidays, periods of high order volume, travel, live performance schedules, or other circumstances affecting fulfillment.

Domestic Shipping

Shipping charges are calculated automatically during checkout.

Shipping costs are based on the item(s) ordered and may include shipping, packaging, and handling charges.

Delivery time estimates provided by shipping carriers are not guaranteed.

International Shipping

International orders are accepted where available.

International shipping charges are calculated using our standard shipping rates plus any applicable international shipping surcharge.

Please note:

  • Delivery times vary by destination.
  • Customs processing may delay delivery beyond our control.
  • Customers are responsible for any customs duties, VAT, import taxes, brokerage fees, or other charges imposed by their country.
  • These fees are not included in the merchandise price or shipping charges.

The Just reserves the right to decline, cancel, refund, or limit any international order that presents an elevated risk of loss, excessive shipping costs, customs restrictions, delivery concerns, fraud concerns, or other circumstances that make fulfillment impractical.

If an international shipment is refused, returned, abandoned, or otherwise undeliverable due to customs issues or unpaid import fees, original shipping charges are non-refundable.

Address Accuracy

Please verify your shipping address before completing your order.

The Just is not responsible for delays, returned shipments, delivery issues, or lost packages resulting from incorrect information provided by the customer.

Damaged or Missing Orders

If your order arrives damaged or appears to be missing, please contact us as soon as possible and include your order number along with any relevant photos or supporting information.

We will do our best to assist in resolving the issue.

Complimentary Online Order Sticker

While supplies last, every merchandise order placed through this website will receive one complimentary The Just sticker at no additional charge.

This promotion applies only to merchandise ordered through this website and does not apply to merchandise purchased in person at shows, events, or local pickups.

The band reserves the right to modify or discontinue this promotion at any time without notice.

Questions

Questions regarding merchandise, shipping, local pickup, or existing orders may be submitted through the Contact page on this website or via Instagram @thejustchicago.